Privacy Policy and Website Terms & Conditions
Last updated: 7 February 2026
This Privacy Policy explains how we collect, use, store, and share personal information when you use this website.
By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
This website is operated by:
DUFF TV LIMITED
27 Old Gloucester Street
London, WC1N 3AX
United Kingdom
Email: michael@nimarketing.co.uk
This website operates as a lead generation service for tree surgery and tree removal services in Hampshire and Berkshire. We are not the contractor carrying out the work. We connect customers with independent local service providers.
2. What Information We Collect
a) Personal Information You Provide
When you submit a form on this website or via a Meta (Facebook/Instagram) lead form, we may collect:
- Name
- Phone number
- Email address (if provided)
- Location (e.g. town or postcode)
- Details about your tree removal or tree surgery enquiry
b) Call Data
If you call a phone number displayed on this website:
- Your phone number
- Call time and duration
- Call recordings (where enabled)
Calls may be forwarded to a local contractor for the purpose of responding to your enquiry.
c) Usage Data (Automatically Collected)
We may collect technical data such as:
- IP address
- Browser type and device
- Pages visited and time spent on the site
This data is collected using analytics tools such as Google Analytics (GA4).
3. How We Use Your Information
We use your information to:
- Respond to your enquiry
- Match you with a suitable local tree service provider
- Forward your enquiry details to a contractor operating in your area
- Monitor and improve website performance
- Measure advertising effectiveness
- Prevent spam and misuse
We do not sell your personal data to third parties.
4. Sharing Your Information
We may share your information with:
- Local tree surgeons or tree removal contractors operating in Hampshire or Berkshire, solely for the purpose of responding to your enquiry
- Advertising and analytics providers, including Google and Meta (Facebook/Instagram)
- Call tracking providers used to route calls to contractors
We only share the information necessary to fulfil your request.
5. Legal Basis for Processing (UK GDPR)
Under UK GDPR, we process your data based on:
- Consent – when you submit a form or contact us
- Legitimate interest – to connect you with a relevant service provider and operate a lead generation service
6. Cookies and Tracking Technologies
This website uses cookies and similar technologies for:
- Analytics (Google Analytics)
- Advertising performance measurement (Google Ads, Meta Ads)
- Website functionality
Where required by law, non-essential cookies are only used with your consent. You can manage or disable cookies through your browser settings.
7. How Long We Keep Your Data
We retain personal data only for as long as necessary:
- Lead enquiry data: up to 24 months
- Analytics data: up to 24 months
- Call records: retained only as required for service quality and dispute handling
Data may be deleted sooner if no longer required.
8. Data Transfers
Your data may be processed on systems located within the UK or EEA. Where data is transferred outside the UK/EEA (for example via analytics or advertising platforms), appropriate safeguards are used in accordance with UK GDPR.
9. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
To exercise your rights, contact: michael@nimarketing.co.uk
10. Children’s Privacy
This website is not intended for use by anyone under the age of 16. We do not knowingly collect data from children.
11. Third-Party Websites
This website may link to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
13. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: michael@nimarketing.co.uk
